Frequently Asked Questions...

How do I place an order online?
When you have decided which products you would like to purchase, simply click on the “Add to Cart” button next to that option to add it to your shopping cart. Each time you select a product you are taken to the Shopping Cart where you can update quantities. If you would like to continue shopping click the “Continue Shopping” button at the bottom of the page. Once you are done shopping choose your zip code and shipping option and click “Checck Out” On the checkout page you will be asked for your billing, shipping and credit card information, number and expiration date. Once you have filled out the appropriate information click the “Submit this Order " button to place your order.

Can I change my order during checkout?
Yes, you can adjust your order at any time before you click the “Submit this Order" button. If you are on the payment page you can click “Return to Cart” to adjust anything you want. Once you hit “Submit this Order", it is not possible to change your order.

What payment methods do you accept?
We accept Visa, MasterCard, Discover and American Express credit cards. This Web site uses a secure, 128-bit VeriSign ordering system to keep your information private and safe.

Do I have to sign up for the Auto-Ship Program when I order?
While the Auto-Ship Program will save you time, lots of money, and offer more convenience, you are not obligated to participate in our Auto-Ship Program. If you decide in the future to participate please call customer service at (877) 500-DIET and we can sign you up.

Is this site secure?
Yes, every transaction is guaranteed to be safe and secure. This site is VeriSign secured. This site uses a safe and Secure Sockets Layer (SSL) 128-bit encrypted order form. Your credit card information is transmitted directly to the banking network for authorization. The geographic location of your computer is automatically determined and recorded for security purposes. Credit card fraud is a felony punishable by heavy fines and imprisonment.

Do you accept international orders?
Right now we are only shipping to US addresses.

When will my order arrive?
Most orders will arrive within 3 to 5 days after your order has been processed. All orders are processed and shipped the next business day from order date.

Who will deliver my package?
Orders will be delivered via the the United States Postal Service (USPS). There are options for expedited delivery.

What if my product was damaged?
We take great care in packaging your order. Please contact our customer service representatives at customerservice@chitogenics.net if the product is damaged during shipment.

What if my order was never received?
All shipments have a tracking number or Delivery Confirmation Number provided by the USPS, please contact your local post office first with this tracking information. The post office will assist you in locating this order. If you have need further assistance please contact customerservice@chitogenics.net and we will be more than happy to assist you with the problem.

Refund processing?
Requests for replacements or refunds will be processed promptly upon receipt of your returned package. Allow 2-3 days for us to process your refund once your product is received. After we process your refund it usually takes another 2-3 days to show up on your credit card statement.

How do I cancel my order?
Contact us at: customerservice@chitogenics.net. Unfortunately, we can not stop a package once an order has been placed, however we can stop future shipments.

How often should I take ChitoGold?
You should take ChitoGold before every meal for maximum benefit. It's best to take 2 capsules with 8 oz. of water just prior to each meal. We recommend using one pill before each meal for your first week for your body to get used to it but we have not heard of any ill effects starting with two pills before each meal from day one.

Will ChitoGold work even if I don't change my diet or exercise habits?
ChitoGold is the most powerful over-the-counter weight loss formula available to the public but is NOT a "miracle pill". If you are serious about losing weight then you must include a proper diet and an increase in exercise to achieve maximum results. Common sense should prevail when you hear claims of weight loss products that promise results without any effort whatsoever.

Will ChitoGold react with my other prescription drugs?
As with any supplement, you should consult your physician if you are on any other medication.

Is it safe to take ChitoGold if I am pregnant or lactating?
We do not recommend taking any of our products if you are pregnant or lactating without express authorization from your physician. Please always consult a physician before starting any weight loss program.

How safe is ChitoGold?
ChitoGold is formulated from all-natural ingredients. It is absolutely safe to take on a regular basis. It has been on the market for five years with no adverse effects. As always, consult your physician before you start any weight loss program or if you have any concerns.

What is your return policy?
For monthly Auto-Ship Customers:
Your free trial allows you 21 days to try ChitoGold. If you’re not satisfied for any reason, please email us for an RMA (Return Merchandise Authorization) number. By returning the trial product and the unopened second bottle to our receiving department within 10 days of receiving your RMA#, you will not be billed and you owe nothing “FREE”. The quickest way to obtain an RMA number is to email us at: customerservice@chitogenics.net or contact our Customer Service Department at (877) 500-DIET, 9 a.m. to 5 p.m. EST, Monday through Friday.

For All Other Customers:
We offer a 30 day guarantee. If you’re not satisfied with your results, please email us for an RMA (Return Merchandise Authorization) number. By returning any unopened products to our Receiving Department within 10 days of your RMA# date, we will refund the purchase price less shipping and handling of any unopened product. The quickest way to obtain an RMA number is to email us at: customerservice@chitogenics.net or contact our Customer Support Service at (877) 500-DIET, 9 a.m. to 5 p.m. EST, Monday through Friday.
Please mark your RMA number on the outside of the return package and send it to the address below. The warehouse will not accept packages without a valid RMA number.
Please note: We will not accept packages marked “Refused” or “Return To Sender”.
Please send your return to:
New Life Products, LLC
Attn: Returns Department
4737 N Ocean Dr Suite 122
Lauderdale by the Sea, Florida 33062

How did I become enrolled in your Auto-Ship Program?
When you signed up for the Free Offer you are automatically signed up for our Auto-Ship Program. The customer reserves the right at any time to cancel their membership and future shipments by following the instructions in the Terms and Conditions of the Free Trial Offer below.

When will my credit card account be charged if I am enrolled in the monthly Auto-Ship Program?
If you are a member of our Auto-Ship Program, automatic future shipments and charges to your credit card will occur after your free trial period. Please familiarize yourself with the Terms and Conditions of our Auto-Ship Program below to avoid any unexpected charges.

What are the Terms & Conditions of the Free Trial Offer?
With this FREE TRIAL, you have an outstanding opportunity to try ChitoGold, the proven weight loss product that has been used by 1000’s over the past 10 years. We will ship you one bottle of ChitoGold (a $50 value!) for you to try and all you will be charged for is shipping and handling. You should receive the free bottle within 2-3 business days from order date. Even if you choose Parcel Post your product will be shipped by first class mail (USPS) that has a 2-3 day delivery time excluding Sundays and holidays. You will have 14 days from order date to evaluate this product for free and decide for yourself if you want to continue using our product.

If you enjoy ChitoGold, simply do nothing. You will join a select group enrolled in our monthly Auto-Ship Program. Fifteen (15) days from your order date we will ship you a fresh one month supply of ChitoGold (2 bottles) for only $59.95 (a 40% savings) plus $7.95 shipping. Please note your order date and add 15 days to it. This will be the day each month your product will be shipped. If you are not satisfied for any reason during your 15 day free trial period you can cancel and owe nothing. You must email us at least one day before we are scheduled to ship your product. The email should include your name, order number and order date. Please make sure you receive a confirmation email back from us.

We will continue to provide these sensational savings to you every month until you cancel your membership. If, for any reason, you should decide ChitoGold is not for you, simply email us at customerservice@chitogenics.net to opt out of our Auto-Ship Program. The email should include your name, order number and order date. Please make sure you receive a confirmation email back from us. Once you do this you will not receive any more shipments or be charged for any further shipments of ChitoGold. You must cancel your membership at least 1 day before your next shipment is due to ship.

Is there a limit to the free trial offer?
Yes, limited one free trial per household.

If you have more questions about our free trial offer please click on our email link below or call us at (877) 500-DIET.