When you have decided which products you would like to purchase, simply click
on the "Add to Cart" button next to that option to add it to your shopping
cart. Each time you select a product you are taken to the Shopping Cart where
you can update quantities. If you would like to continue shopping click the
"Continue Shopping" button at the bottom of the page. Once you are done
shopping choose your zip code and shipping option and click "Check Out" On the
checkout page you will be asked for your billing, shipping and credit card
information, number and expiration date. Once you have filled out the
appropriate information click the "Submit this Order " button to place your
order.
Yes, you can adjust your order at any time before you click the "Submit this
Order" button. If you are on the payment page you can click "Return to Cart"
to adjust anything you want. Once you hit "Submit this Order", it is not
possible to change your order.
We accept Visa, MasterCard, Discover and American Express credit cards. This
Web site uses a secure, 128-bit VeriSign ordering system to keep your
information private and safe.
Yes, every transaction is guaranteed to be safe and secure. This site is
VeriSign secured. This site uses a safe and Secure Sockets Layer (SSL) 128-bit
encrypted order form. Your credit card information is transmitted directly to
the banking network for authorization. The geographic location of your
computer is automatically determined and recorded for security purposes.
Credit card fraud is a felony punishable by heavy fines and imprisonment.
We also ship to Canada and Mexico
Orders will be delivered via the the United States Postal Service (USPS).
There are options for expedited delivery.
We take great care in packaging your order. Please contact our customer
service representatives at customerservice@chitogenics.net if the product is
damaged during shipment.
All shipments have a tracking number or Delivery Confirmation Number provided
by the USPS, please contact your local post office first with this tracking
information. The post office will assist you in locating this order. If you
have need further assistance please contact customerservice@chitogenics.net
and we will be more than happy to assist you with the problem.
Requests for replacements or refunds will be processed promptly upon receipt
of your returned package. Allow 2-3 days for us to process your refund once
your product is received. After we process your refund it usually takes
another 2-3 days to show up on your credit card statement.
Contact us at: customerservice@chitogenics.net. Unfortunately, we can not stop
a package once an order has been placed, however we can stop future shipments.
You should take ChitoGold before every meal for maximum benefit. It's best to
take 2 capsules with 8 oz. of water just prior to each meal. We recommend
using one pill before each meal for your first week for your body to get used
to it but we have not heard of any ill effects starting with two pills before
each meal from day one.
ChitoGold is the most powerful over-the-counter weight loss formula available
to the public but is NOT a "miracle pill". If you are serious about losing
weight then you must include a proper diet and an increase in exercise to
achieve maximum results. Common sense should prevail when you hear claims of
weight loss products that promise results without any effort whatsoever.
As with any supplement, you should consult your physician if you are on any
other medication.
We do not recommend taking any of our products if you are pregnant or
lactating without express authorization from your physician. Please always
consult a physician before starting any weight loss program.
ChitoGold is formulated from all-natural ingredients. It is absolutely safe to
take on a regular basis. It has been on the market for five years with no
adverse effects. As always, consult your physician before you start any weight
loss program or if you have any concerns.
We offer a 30 day guarantee. If you’re not satisfied with your results, please
email us for an RMA (Return Merchandise Authorization) number. By returning
any unopened products to our Receiving Department within 10 days of your RMA#
date, we will refund the purchase price less shipping and handling of any
unopened product. The quickest way to obtain an RMA number is to email us at:
customerservice@chitogenics.net or contact our Customer Support Service at
1-877-500-3438, 9 a.m. to 5 p.m. EST, Monday through Friday.
Please mark your RMA number on the outside of the return package and send it
to the address below. The warehouse will not accept packages without a valid
RMA number.
Please note: We will not accept packages marked "Refused" or "Return To
Sender".
Please send your return to:
New Life Products, LLC
32545 B Golden Lantern St. #265
Dana Point, CA 92629
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